Returns and Refunds
If for any reason you are not 100% satisfied with your product and would like to return it, we will gladly do so. Elegant Expressions inspects all gift baskets prior to shipping. If your parcel appears to have been opened, damaged or tampered with, please contact us immediately so we can make a claim with our carrier and arrange for a new parcel to be delivered at no charge or offer you a full refund. We require that all damaged products be reported within 1 day after delivery. Refunds will be issued upon inspection of returned items.
If you claim that any of the food products are stale you must return the gift basket along with the stale food item within 48 hours so we may contact our wholesaler.
Unfortunately, refunds are not available when Elegant Expressions is provided with an incorrect or incomplete address.
To return a gift basket, the returned basket must be in its original carton with all the documentation to insure you receive full credit. No credit or replacement will be issued until the returned merchandise has been received and inspected by our staff. Return shipping costs are the purchasers responsibility. All returns are subject to a 30% restocking fee and must be returned within 7 business days of the delivery date. Please contact us at 403-248-4850 locally or 1-877-248-8877 toll free outside of the Calgary area to be given your Return Authorization number. This number must accompany all returns.
Our mailing address is #107, 3953 112 Avenue SE Calgary Alberta T2C 0J4